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FAQ’S

Frequently Asked Questions(FAQ's)

FAQ's

We want to ensure that all our bidders are valid, qualified bidders. In this way, we assure all bidders that every bidder has met the same conditions to be able to bid in our auctions.

Each auction will have information on whether a preview day is available under “Auction Details”. If there is a specified preview time, you may preview auction items only during that time, no exceptions.

All items featured, unless specifically noted as “New Surplus,” have been previously utilized in commercial and professional settings. With this being said, some items may have signs of use including nicks, scratches, dents and discoloration. All items are sold “as is, where is.” While items are not tested by Advanced Auction Company, many items do come from operating locations. 

Shipping is not provided by RestaurantEquipment.Bid. Please note, we offer palletization at certain locations for a fee (Check the auction details for further details). We offer palletization services at the following locations:

  • Romulus, New York
  • Rowlett, Texas
  • Arlington, Texas

Below, are suggestions of freight carriers that have worked well for our customers in the past. Customers of RestaurantEquipment.Bid may use any freight carrier that they deem acceptable. Please note, RestaurantEquipment.Bid is not affiliated with any of the companies listed below and shipping expenses are to be paid by the customer.

Freightquote

An easy and convenient way for our customers to get freight quotes. Freightquote is very universal and has a nationwide reach in order to get your equipment to where it needs to go. Instantly view freight and shipping rates from a variety of carriers. Please note that items must be palletized before they can be shipped with this carrier.

Echo Logistics

Voted #1 in the US by Customers. Tap into Echo’s buying power. Quick and easy. Nationwide. We compare 120+ LTL carriers’ prices and give you the lowest ones to choose from. We make out the Bill Of Lading for you. Full TL also. Track shipments on Echo’s website. *** EMAIL FOR QUICKEST QUOTES to the following email: rochester@echo.com *** Credit cards accepted…..Also please note that items must be palletized before they can be shipped with Echo.

Craters & Freighters

Craters & Freighters is America’s leading specialty crating company. They offer crating and shipping options for high value, heavy, fragile, and unique items. Full range logistics services include business and residential pick-up and delivery as well as, domestic and international shipping from the US.

Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. Each auction has a deadline for payment. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Any item not paid for in full by the stated payment deadline will be automatically charged to the credit card on file for your bidder number. If a credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of the items at Seller’s discretion.

Each auction has a deadline for pick-up. Review the auction terms carefully to be sure you understand all deadlines. THERE ARE NO EXCEPTIONS TO DEADLINES!! Bidders who fail to pick up purchases by the removal deadline will incur storage fees in the amount of $100.00 per day per invoice. Items remaining 30 days after removal deadline will be considered as abandoned, and ownership will revert to Seller, who may resell or dispose of items. Any funds paid will be forfeited to Seller for failure to abide by auction terms and conditions.

We are required to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from New York State sales tax, please complete the appropriate form and fax it to our office prior to bidding. The fax number is 585.486.1837. It is Bidder’s responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.

If an item receives a bid in the last One (1) minute, the ending time for that specific item will automatically be extended by Three (3) minutes. Once five minutes have passed without any bidding, this feature prevents “sniping” and allows all bidders an equal opportunity to be the high bidder if they so choose. It is wise to refresh the page frequently in the last moments of an auction in order to carefully monitor this.

You can check to see if you’re the high bidder by viewing your bidder profile or clicking the review bids button located at the bottom of each auction. Additionally, we will send your invoice by e-mail within a couple of hours after the auction closes with a list of the items you have won.

Yes, 15% will be charged for every transaction to cover the costs of running the auction.

No, we believe that the market will determine fair prices on its own.

No, we accept PayPal, Visa and MasterCard.